Man with Van Blackwall Privacy Policy
This Privacy Policy explains how Man with Van Blackwall collects, uses, discloses and protects personal data relating to customers and potential customers in the Blackwall area. It applies to all individuals who contact us, request a quotation, book our services, or otherwise interact with us in connection with our man and van and related services.
Man with Van Blackwall is the controller of the personal data described in this Privacy Policy. We are committed to complying with the UK General Data Protection Regulation and any applicable data protection laws, and to ensuring that your personal information is handled lawfully, fairly, and transparently.
Personal Data We Collect
We may collect and process the following categories of personal data when you contact us or use our services:
Identification and contact details such as your name, address, pick-up and drop-off locations, billing address, and other contact information you provide when requesting a quotation or booking a service.
Communication data including information you provide over the phone, through online forms, or in other communications regarding your enquiry or booking, such as details of the items to be moved, access instructions, and preferred dates and times.
Booking and service information such as job reference numbers, dates and times of services, service history, and any notes relating to the performance of our services.
Payment-related information such as details necessary to process payments, for example payment method, the date and time of payment, and amount. We do not store full bank card details. Where a payment processor is used, card data is handled by that processor in accordance with its own security standards.
Technical and usage information where relevant, such as basic information generated by your use of our website or online forms, including date and time of enquiries and your device or browser type. We do not intentionally collect more technical data than is necessary to operate our website and respond to your requests.
Lawful Bases for Processing
We process your personal data only where we have a lawful basis under data protection law. Depending on the context, we rely on the following lawful bases:
Contract and pre-contractual steps where processing is necessary to provide a quotation, respond to your enquiry, make a booking, perform our moving or transport services, communicate with you about your booking, issue invoices, and handle any related customer service matters.
Legal obligation where we need to process certain information to comply with legal, tax, accounting, or regulatory requirements, including maintaining appropriate business records.
Legitimate interests where we have a legitimate business interest in processing your data and your interests and fundamental rights do not override those interests. This may include managing and improving our services, handling queries and complaints, ensuring the security of our operations, and keeping limited records of past jobs for reference and insurance purposes.
Consent where required for specific activities, such as where you ask us to keep your details for future offers or optional communications. Where we rely on consent, you can withdraw it at any time by contacting us using the details provided in this Privacy Policy.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide quotations and respond to enquiries by assessing your requirements, estimating the time and resources needed, and communicating prices and availability.
To manage bookings and deliver services by confirming bookings, planning routes, assigning vehicles and team members, and carrying out pick-ups, transport, and deliveries.
To process payments and manage accounts by issuing invoices, processing and confirming payments, managing deposits or balance payments, and keeping financial records.
To provide customer support and communication by handling queries, resolving issues, managing complaints or claims, and contacting you with important information about your booking or our services.
To improve and protect our business by analysing how services are used, managing capacity, training staff, maintaining safety and security, and maintaining accurate records for audit and insurance purposes.
Data Sharing and Processors
We do not sell your personal data. We may share your data with trusted third parties only where necessary and in accordance with data protection laws. These third parties act as processors or, in some cases, as separate controllers.
Service providers and subcontractors may receive relevant details to help us deliver our services, such as drivers or operational partners who need your name, address, and job details to carry out the move.
Payment processors may process certain personal data to enable secure payments and refunds. These providers operate under strict data protection and security requirements.
Professional advisers, insurers and auditors may receive limited personal information where required for legal, insurance, or financial management purposes.
Regulators, law enforcement bodies, or other authorities may receive personal data where required by law or in order to protect our rights, property, or safety, or that of our customers or staff.
Where we use processors, we put in place contracts that require them to process personal data only on our documented instructions, to keep it secure, and to comply with data protection law.
Data Retention
We keep your personal data only for as long as necessary for the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.
Enquiry and quotation records are normally kept for a limited period after we respond to your enquiry, in order to manage follow-up questions and to maintain basic business records.
Booking and service records, including invoices and job information, are retained for a period required to comply with tax and accounting obligations and to handle any potential legal claims or insurance matters.
Payment-related records are maintained for the duration necessary to meet our legal and financial obligations. Full card details are not stored by us; they are handled securely by the payment processor.
Where we rely on consent to keep your details for marketing or optional communications, we will keep that information until you withdraw your consent or ask us to delete it, subject to any minimum retention obligations we must meet.
International Transfers
Our operations are primarily based in the Blackwall area, and we aim to keep your data within the United Kingdom or other locations offering equivalent data protection. If we ever need to transfer personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other legally recognised protections.
Security of Your Personal Data
We take reasonable and proportionate technical and organisational measures to protect the personal data we hold from loss, misuse, unauthorised access, disclosure, alteration, or destruction. Measures may include restricted access to records, secure storage, staff training, and appropriate use of passwords and security protocols.
While we strive to protect your data, no system can be completely secure. You are responsible for ensuring that any personal information you send to us is transmitted safely and that any devices or accounts you use to communicate with us are adequately protected.
Your Data Protection Rights
Under data protection law, and subject to certain conditions and exemptions, you have the following rights in relation to your personal data:
The right of access to obtain confirmation as to whether we process your personal data and to receive a copy of that data.
The right to rectification to request correction of inaccurate or incomplete personal data we hold about you.
The right to erasure to request deletion of your personal data where there is no longer a lawful basis for us to keep it, or where you have successfully exercised your right to object.
The right to restrict processing to request that we suspend processing of your personal data in certain circumstances, for example while we verify its accuracy or consider an objection.
The right to object to processing where we rely on legitimate interests as the legal basis for processing and you consider that our interests are overridden by your rights and freedoms.
The right to data portability to receive personal data you have provided to us in a structured, commonly used, machine-readable format and to request that we transmit that data to another controller where technically feasible.
Where we rely on consent, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
You also have the right to lodge a complaint with a supervisory authority if you are unhappy with how we handle your personal data. We invite you to contact us first so we can try to resolve any concerns directly.
Contact and Updates to This Policy
If you have any questions about this Privacy Policy, how we process your personal data, or if you wish to exercise any of your data protection rights, you can contact Man with Van Blackwall using the usual communication channels we provide to our customers.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. The updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
