Man with Van Blackwall Removal Service Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Blackwall provides man and van, removal, and related services. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

We, us, our refers to the operator of the Man with Van Blackwall removal service.

You, your refers to the customer who makes a booking or on whose behalf a booking is made.

Services means any removal, man and van, collection, delivery, loading, unloading, packing, or related services that we agree to provide.

Goods means the items, belongings, furniture, equipment, or any other property that you ask us to move, transport, or handle.

Booking means a confirmed request for services, whether made online, by message, or in writing, which we have accepted.

Scope of Services

We provide man and van and removal services for residential and commercial customers, including local moves, regional moves, small office relocations, and collections or deliveries of individual items.

The exact scope of services, including the start time, vehicle size, number of helpers, and estimated duration, will be agreed with you at the time of booking. Only the services described in the confirmed booking form part of our agreement.

Any additional services requested on the day, such as extra stops, additional labour, or packing assistance, are subject to availability and may incur additional charges, which will be explained before the work is carried out.

Booking Process

You may request a quote by providing accurate details of your requirements, including addresses, access details, dates, times, type and quantity of goods, and any special handling needs.

A booking is only confirmed once we have accepted your request and you have agreed to our quoted price, applicable charges, and these Terms and Conditions. We may ask for confirmation by message or in writing.

You are responsible for ensuring that all information you provide is complete and accurate. Any changes to your requirements, including addresses, dates, times, volume of goods, or access restrictions, must be communicated to us as soon as possible. We reserve the right to revise our quote or decline to carry out the service if significant changes are made.

We reserve the right to refuse or cancel any booking at our discretion, including where the work is unsafe, illegal, or beyond our reasonable capabilities.

Prices and Payment

Our prices may be based on an hourly rate, a fixed price, or a combination of both, as specified in your booking confirmation. The price will depend on factors such as distance, time, size of vehicle, number of helpers, and the nature and volume of goods.

Unless expressly stated otherwise, our prices do not include parking charges, tolls, congestion charges, ferry costs, or any third party fees. These, if applicable, will be added to your final bill and are payable by you.

We may require a deposit to secure your booking. The amount and due date of any deposit will be indicated at the time of booking. Deposits are normally non-refundable except as set out in the cancellation section of these Terms and Conditions or where we are at fault.

Payment of the balance is due as agreed at the time of booking. This may be before the service, on arrival, during the job, or upon completion of unloading at the final destination. You must ensure that funds are available for immediate payment in the method agreed.

We reserve the right to charge waiting time at the agreed hourly rate, or at a reasonable rate, if our team is delayed due to reasons beyond our control, including waiting for keys, paperwork, or access to premises.

If payment is not made when due, we may suspend work, retain your goods until payment is received, and charge reasonable interest and administrative costs associated with late or non-payment. We may also pursue legal recovery of overdue amounts.

Cancellations and Amendments

If you need to cancel or amend your booking, you must inform us as soon as reasonably possible.

Where you cancel with sufficient notice as defined at the time of booking, we may refund some or all of any deposit paid, subject to any non-recoverable costs we have incurred on your behalf.

If you cancel at short notice, including on the day of the booking or after our team has set off or arrived, we reserve the right to retain your deposit and charge a cancellation fee, which may be up to the full quoted price, to cover our time and loss of opportunity.

Reduced or partial cancellations, such as a shorter distance or fewer items on the day, do not automatically entitle you to a reduction in price, particularly if the booking prevented us from accepting other work for the same period.

If we need to cancel or change your booking due to circumstances beyond our control, such as vehicle breakdown, extreme weather, serious traffic incidents, illness, or other emergencies, we will notify you as soon as reasonably possible and offer to rebook or refund any deposit paid. We will not be liable for any indirect losses, such as lost earnings or missed appointments, arising from such changes.

Your Responsibilities

You are responsible for ensuring that your goods are properly packed and ready for transport unless we have agreed to provide packing services. Fragile or high value items should be suitably protected and clearly labelled in a way that our team can understand.

You must ensure that there is adequate access to and from all properties, including sufficient space for our vehicle to park and for safe loading and unloading. You are responsible for obtaining any required parking permissions or permits in advance unless we have agreed otherwise.

You must be present or represented by an authorised person at both collection and delivery addresses to oversee the move, confirm instructions, and sign any documents if required. If you are not present and no representative is arranged, we will follow our understanding of the booking instructions and will not be liable for any errors arising from lack of direction.

You must remove or secure any fixtures, fittings, or appliances that require special disconnection, such as washing machines or cookers, unless we have explicitly agreed to provide that service. We do not undertake plumbing, gas, or electrical disconnection or reconnection and accept no liability for such work if carried out by others.

You must not ask our team to carry out any illegal activities, unsafe lifting, or work at height that goes beyond normal removal practices. We may refuse to move items which, in our reasonable opinion, cannot be moved safely or legally.

Excluded and Restricted Items

Unless agreed in writing, we do not transport the following items: hazardous, illegal, or dangerous goods; explosives, flammable liquids, or gases; perishable or temperature-sensitive goods; live animals or plants; and any items that are prohibited to be carried in our vehicles under applicable regulations.

We reserve the right to refuse to transport cash, jewellery, watches, precious metals, stones, antiques, important documents, or other items of exceptional value, or to accept them only on a limited liability basis. You are encouraged to carry such items personally wherever possible.

Waste Regulations and Disposal

We operate in accordance with applicable waste and environmental regulations. We are not a general waste disposal company and will only remove waste or unwanted items where this has been specifically agreed and is compliant with relevant laws.

You must not present for removal any items that would be classified as hazardous waste or require special licences or facilities unless we have expressly agreed to handle such items in accordance with the law.

If we agree to take away unwanted items or waste, you confirm that you are the owner or have the legal right to dispose of those items. We may charge additional fees for disposal, recycling, or tipping, which will be explained prior to removal whenever reasonably possible.

You must not instruct our team to dump, fly tip, or otherwise dispose of goods unlawfully. Any such request will be refused, and we may terminate the service immediately without refund. You remain responsible for any illegal disposal carried out at your request or with your knowledge.

Liability and Limitations

We will exercise reasonable care and skill when handling and transporting your goods. However, our liability is subject to the limitations set out in this section.

We will not be liable for loss or damage to goods unless it is caused by our negligence or breach of contract while the goods are in our custody and control. In all cases, you must be able to show that the loss or damage occurred during the period we were responsible for the goods.

Our liability for loss of or damage to goods, where we are at fault, may be limited to a reasonable amount taking into account the value of the goods, the price paid for the service, and the circumstances of the move. We may, at our discretion, repair the item, pay the reasonable cost of repair, or compensate you up to the limited value agreed.

We are not liable for:

Loss or damage arising from your failure to pack goods properly, adequately protect fragile items, or correctly prepare appliances, unless we have agreed to pack or prepare them.

Loss or damage caused by wear and tear, inherent defects, pre-existing damage, or the natural deterioration of goods.

Loss or damage resulting from your failure to provide accurate information, adequate access, parking arrangements, or suitable premises.

Losses resulting from delays, missed appointments, lost earnings, loss of profits, or any indirect or consequential losses, even if we were advised of the possibility of such losses.

Loss of, or damage to, items of exceptional value or sentimental value not disclosed to us in advance and not reasonably foreseeable.

We will not be liable for delays, cancellations, or failures to perform caused by events beyond our reasonable control, including but not limited to severe weather, accidents, road closures, traffic delays, breakdowns, strikes, or acts of government or public authorities.

Insurance

We take reasonable care in handling and moving your goods. You are strongly advised to obtain your own suitable insurance cover for your goods during removal and transit, particularly for high value or fragile items.

Any insurance we hold relates to our legal liabilities and does not automatically provide full replacement value cover for your goods. Our insurance arrangements do not extend or alter the limitations of liability set out in these Terms and Conditions.

Claims and Complaints

If you believe that loss or damage has occurred to your goods while in our care, you must notify us as soon as reasonably possible, ideally at the time of delivery or within a short period after discovering the issue.

Any visible damage should be noted immediately and, if practical, shown to our team before they leave the premises. Hidden damage must be reported as soon as you become aware of it.

We may ask you to provide details of the affected items, including photographs, descriptions, and any relevant purchase or valuation information. You must cooperate with our reasonable investigations into the circumstances of any claim.

We aim to handle genuine complaints fairly and promptly. However, making a complaint or claim does not automatically mean that compensation will be paid. Liability will be assessed in accordance with these Terms and Conditions and applicable law.

Access, Parking, and Property Damage

You are responsible for ensuring that parking is available close to the property and that we are legally permitted to park for the duration of the job. Any fines or penalties incurred due to inadequate or illegal parking arising from your instructions or lack of arrangements may be added to your bill.

We will take reasonable care when moving goods through your property. However, you should take steps to protect floors, walls, and doorways as you deem necessary, especially in newly decorated or delicate areas.

We will not be liable for minor cosmetic damage to floors, walls, or paintwork that occurs in the normal course of a removal, provided reasonable care has been taken. We will, however, consider liability where clear negligence is shown.

Subcontractors

We may, at our discretion, use vetted subcontractors or partner drivers to carry out part or all of the services. This will not affect your rights under these Terms and Conditions, and we will remain responsible for the proper performance of the services.

Personal Data

We will collect and use your personal information only as necessary to provide our services, manage bookings, process payments, and handle enquiries. We will take reasonable steps to keep your information secure and will not sell your data to third parties.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the services provided.

Changes to These Terms and Conditions

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking. It is your responsibility to review the current Terms and Conditions when making a new booking.

Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court or competent authority, the remaining provisions shall continue to be valid and enforceable.

Entire Agreement

These Terms and Conditions, together with any written booking confirmation or agreed quotation, constitute the entire agreement between you and us in relation to the services provided and supersede any prior understandings or discussions.