Man With Van Blackwall Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van Blackwall provides removal, transport, loading, unloading, and related moving services to customers in the UK. By making a booking, you agree to these terms, so please read them carefully before confirming any service. These terms are written to be clear, practical, and suitable for a service agreement page, and they apply whether you book a single-item move, a flat relocation, a small office transfer, or other van-based transport arranged with our team.

In these terms, “we”, “us”, and “our” refer to the service provider operating as Man With Van Blackwall. “You” and “your” refer to the customer, the person making the booking, or any person acting on behalf of the customer with authority to do so. If you book on behalf of someone else, you confirm that you have permission to accept these terms and to provide accurate information about the goods, access arrangements, and service requirements.

The services covered by these terms may include man and van services, item collection and delivery, loading assistance, furniture transport, and standard moving support. Any additional tasks, such as dismantling, reassembly, specialist handling, or waiting time, may be agreed separately and may affect the final price. Unless otherwise agreed in writing, our service is limited to the transport and handling of items that are lawful, safe, and suitable for the vehicle and crew assigned.

1. Booking Process

Bookings may be made by phone, email, online form, or other method we make available from time to time. When you request a booking for Blackwall man with van services, you must provide accurate and complete information, including the collection and delivery addresses, preferred date and time, item list, number of floors, parking restrictions, access issues, and any special handling requirements. A quotation based on incomplete or incorrect information may be revised if the actual job differs from the original description.

Any quotation we provide is usually based on the details supplied at the time of enquiry. A quote is not automatically a fixed booking unless we confirm acceptance and, where applicable, receive any deposit or advance payment requested. We may refuse or decline any booking where the job is unsuitable, unsafe, unlawful, or beyond the capacity of the vehicle or crew. Confirmation of a booking may be given verbally, in writing, or through an electronic booking system.

It is your responsibility to ensure that the booking information remains correct up to the service date. If your move involves unusually heavy, fragile, valuable, or restricted items, you must tell us before the job begins. We may require additional time, a larger vehicle, extra staff, or specialist equipment. If these requirements are not disclosed in advance, the service may be delayed, re-priced, or cancelled in accordance with these terms.

2. Service Standards and Customer Responsibilities

We will use reasonable skill and care in providing the service, and we aim to arrive within any agreed time window. However, traffic, weather, road restrictions, loading delays, or circumstances outside our control may affect arrival or completion times. Unless expressly agreed otherwise, times provided are estimates only and not guaranteed service times. You agree to have the items ready for collection and to ensure suitable access at both locations.

You are responsible for packing, securing, and labelling your items unless packing has been expressly included in the service. We do not accept responsibility for poor packing, unstable stacking, or items that are unsuitable for transport in their current condition. You must ensure that all drawers, doors, lids, and loose parts are secured before loading. If we assist with packing or handling, you remain responsible for declaring fragile contents and for protecting items with inherent weakness or pre-existing damage.

You must obtain any necessary permissions for access, parking, building entry, lift use, loading bay use, or internal moves within a property. If permits, keys, codes, or prior building approval are required, these must be arranged before the scheduled arrival. Delays caused by inaccessible premises, parking penalties, missed access windows, or failure to arrange entry may result in waiting charges, rescheduling fees, or cancellation charges. We may also decline to continue if safe access cannot be provided.

3. Payments and Charges

Charges are based on the service type, distance, timing, crew size, vehicle size, waiting time, and any additional services requested or required. Where a quote is based on hourly rates, the minimum charge and any applicable call-out fee will be made clear at the time of booking where possible. Additional costs may arise if the job takes longer than expected due to delays, additional items, extra floors, difficult access, or changes to the agreed scope.

Unless otherwise agreed, payment is due immediately upon completion of the service. We may require a deposit or partial advance payment to secure a booking, especially for larger jobs, peak periods, or same-day arrangements. Accepted payment methods may include bank transfer, card payment, or other methods notified to you before the booking. Any deposit paid may be non-refundable where the cancellation occurs within the applicable notice period set out below or where we have already incurred costs.

All prices are stated in pounds sterling unless otherwise specified. If VAT applies, it will be included or shown separately depending on how the price is presented. You are responsible for ensuring funds are available and for paying any bank charges, card fees, or failed payment costs where such fees are lawfully chargeable. If payment is not received on time, we may charge interest and reasonable recovery costs to the extent permitted by law.

Where a booking is delayed or extended because of your acts or omissions, we may charge for additional labour, vehicle time, fuel, congestion, parking, tolls, or waiting. If you ask us to perform work outside the original scope, we may quote a revised price before continuing. If you decline the revised price, we may complete only the originally agreed service or, if necessary, suspend the job until a decision is made. No discount is guaranteed for services completed within less time than estimated.

If there is a dispute about a charge, you must raise it promptly and provide reasonable evidence supporting your position. Undisputed sums remain payable on time. Any agreed refund or adjustment will be made using the original payment method where possible, unless another method is agreed. We reserve the right to set off any sums owed to us against any amount we may owe you, where such set-off is lawful.

For van man Blackwall services booked through an agent, broker, or third party, the party responsible for the booking remains liable for payment unless we agree otherwise in writing. If you are acting as a business customer, you confirm that you have authority to bind your organisation to these payment obligations.

4. Cancellations and Rescheduling

You may cancel or reschedule a booking by notifying us as soon as possible. The amount charged, if any, will depend on how much notice you give and whether we have already allocated vehicle time, labour, or other resources. If you cancel with sufficient notice, we may offer a full or partial refund of any prepayment, less any reasonable costs already incurred. Short-notice cancellations may attract a fee.

If you need to change the date, time, addresses, or scope of work, we will try to accommodate the request, but changes are subject to availability. A rescheduled job may be priced differently if the new details materially affect the distance, duration, staffing, or vehicle requirements. We are not obliged to hold a slot indefinitely, and where a rescheduled date cannot be agreed promptly, the original booking may be treated as cancelled.

If we arrive and cannot complete the service because you are unavailable, access is not provided, the items are not ready, or the job is materially different from the booking description, we may treat this as a late cancellation or failed attendance. In such cases, you may be charged the minimum call-out, waiting time, and any reasonable expenses incurred. We may also cancel without liability where your conduct creates a safety risk, where the work is unlawful, or where we are unable to perform the service safely.

5. Liability, Risk, and Insurance

We will take reasonable care of your goods while they are in our possession. However, certain risks are outside our control, and you acknowledge that moving items can involve handling, lifting, and transport risks. To the fullest extent permitted by law, we are not liable for loss or damage caused by your breach of these terms, by inherent defects in the goods, by poor packing, or by circumstances beyond our reasonable control.

Our liability for loss or damage, where established, is limited to direct loss only and does not include indirect or consequential loss, loss of profit, loss of opportunity, or business interruption. Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. If you are a consumer, your statutory rights are not affected.

We may have insurance in place for certain types of damage or public liability, but this does not mean every item is fully insured for its full replacement value. It is your responsibility to tell us about high-value, fragile, antiques, artwork, electronics, or sentimental items before the job begins. Where appropriate, you should arrange your own cover for goods in transit, especially for items that are expensive, irreplaceable, or unusually delicate.

6. Waste Regulations and Prohibited Items

You must not ask us to transport, dispose of, or handle any material that is illegal, hazardous, contaminated, or otherwise prohibited by law. This includes, without limitation, asbestos, chemicals, medical waste, gas canisters, firearms, live animals, stolen goods, or items requiring specialist licensing or containment. We may refuse any item that we reasonably believe presents a safety, legal, or environmental risk.

Where waste removal or disposal is included as part of the service, you are responsible for declaring the exact nature of the waste in advance. Waste must be presented in a lawful and responsible way, and you must not misdescribe commercial, construction, or hazardous waste as ordinary household rubbish. If regulated waste is involved, we may require evidence that the disposal arrangement complies with applicable UK waste legislation and local authority rules.

We expect all waste-related work to comply with the Environmental Protection Act 1990, duty of care principles, and any other applicable UK waste regulations. If you ask us to remove waste, you confirm that you have the right to dispose of it and that it has not been mixed with prohibited materials. We may refuse, separate, or return waste where necessary to remain compliant. Any additional charges caused by incorrect waste descriptions, sorting, or lawful disposal requirements may be passed on to you.

7. Damage, Claims, and Complaints

If you believe that an item has been lost or damaged during the service, you must notify us as soon as reasonably possible and no later than a reasonable time after delivery. You should provide details of the item, the nature of the issue, and any available evidence, such as photos or purchase information. This helps us assess the claim fairly and promptly. You must retain the item and any packaging where possible until the matter is reviewed.

We may inspect the item, request further information, or seek to resolve the matter through repair, replacement value assessment, or another fair remedy where appropriate. We are not responsible for pre-existing damage, hidden defects, or damage resulting from items being packed or prepared by you in an unsuitable manner. Any claim for damage will be considered in light of the item’s age, condition, and documented value at the time of the service.

Claims must be made within a reasonable period and must not be intentionally inflated or misleading. If you make a fraudulent or exaggerated claim, we may reject the claim in full and pursue any available remedy. Our acceptance of a complaint does not mean we admit liability unless confirmed in writing. Nothing in this section prevents you from seeking any remedy available under your statutory consumer rights.

We may suspend or terminate service if you breach these terms, if payment is not made, if the job becomes unsafe, or if you ask us to do something unlawful or impractical. In such cases, you remain responsible for charges already earned, costs already incurred, and any additional sums due under these terms. Any failure by us to enforce a term on one occasion does not mean we waive the right to enforce it later.

We may update these Terms and Conditions from time to time. The version that applies to your booking is the version in force at the time your booking is confirmed, unless a later version is agreed in writing. If any part of these terms is found to be unlawful or unenforceable, the remaining sections will continue to apply. This means the rest of the agreement remains valid and effective so far as the law allows.

Governing Law
These terms and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. If any dispute cannot be resolved amicably, the parties may rely on the ordinary legal processes available under that jurisdiction.